Shipping & Delivery Policy

Last Updated: August 29, 2026

At Parrots Lovers, we aim to provide a clear and reliable experience for our customers. This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and handled in situations such as delays, incorrect addresses, damaged packages, or unsuccessful deliveries.

Please review this policy before placing an order.

1. Order Processing

Once an order is successfully placed, it may require processing before it is handed over to the applicable shipping or delivery service.

Processing time can vary depending on:

Product availability
Order details
Order volume
Verification requirements
Destination
Weekends and public holidays

Orders are generally processed during our normal business hours.

An order confirmation may be sent to the email address provided during checkout. Customers should review their order information carefully and contact us as soon as possible if any information is incorrect.

2. Shipping Availability

Shipping availability depends on the product, destination, and applicable delivery requirements.

Some products or locations may have specific shipping restrictions. If an item cannot be shipped to a particular destination, we may notify the customer and provide the available options.

Where applicable, shipping options and associated charges will be displayed during the checkout process.

3. Shipping Charges

Shipping charges, where applicable, may depend on factors such as:

Delivery destination
Package size or weight
Selected shipping method
Number of items in the order
Applicable delivery service

Any applicable shipping charges will be communicated during the ordering or checkout process.

4. Estimated Delivery Time

Delivery times can vary depending on the destination, shipping method, carrier, weather conditions, public holidays, and other circumstances outside our control.

Any delivery timeframe displayed on our website should be considered an estimate rather than a guaranteed delivery date, unless specifically stated otherwise.

Unexpected delays may occur due to:

Severe weather
Transportation disruptions
Carrier delays
Public holidays
Incorrect or incomplete delivery information
High shipping volumes
Customs or regulatory processing
Other circumstances beyond our reasonable control

5. Tracking Information

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information is provided by the relevant shipping or delivery provider. Updates may not appear immediately after an order is shipped and can sometimes take time to become available in the carrier’s system.

Customers can use the tracking information provided to monitor the progress of their shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This may include:

Full name
Street address
Apartment, unit, or building information
City
State or region
Postal/ZIP code
Contact information

If incorrect information is provided and the shipment cannot be delivered as a result, additional delivery charges or other arrangements may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the shipping provider may make another attempt, hold the package for collection, or return it to the sender depending on its procedures.

Customers should monitor tracking information and follow any instructions provided by the delivery carrier.

If a package is returned because of an incorrect address, failure to collect the package, or repeated unsuccessful delivery attempts, additional shipping arrangements may be required.

8. Delayed Shipments

Although we work to process and ship orders efficiently, delivery delays can sometimes occur.

If your shipment appears to be delayed, please first check the available tracking information.

If the tracking information has not changed for an unusually long period or indicates a delivery problem, contact us with your order details so that we can review the situation and provide available assistance.

Please understand that once an order has been handed to a third-party carrier, certain delivery-related matters may depend on that carrier’s procedures.

9. Lost Shipments

If you believe your package has been lost during transit, please contact us with your order number and tracking information, if available.

We may need to contact the relevant shipping provider or request additional information before determining the appropriate next step.

A shipment will not automatically be considered lost solely because it is delayed.

10. Damaged Packages

If a package arrives visibly damaged, customers should document the condition of the package and its contents where possible.

Please contact us promptly and provide:

Order number
Description of the damage
Photographs of the package
Photographs of the affected item, where applicable
Any relevant delivery information

We will review the situation and determine the appropriate resolution according to the circumstances and applicable policy.

11. International Shipping

International shipping, where available, may be subject to additional requirements.

Depending on the destination, an order may be subject to:

Customs procedures
Import requirements
Duties or taxes
Local regulations
Restrictions on particular products
Additional processing time

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

Customers are responsible for ensuring that their order complies with applicable laws and regulations in their destination.

12. Shipping Restrictions

Certain products may have shipping restrictions based on their nature, destination, carrier requirements, or applicable laws and regulations.

We reserve the right to decline or cancel an order where shipping the requested item to the specified destination is not permitted or reasonably possible.

If an order is cancelled for this reason, the customer will be notified and any eligible refund will be handled according to our Refund & Cancellation Policy.

13. Changes to Shipping Address

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will try to accommodate address changes before the order is dispatched. However, once an order has been shipped, we may be unable to change the delivery address.

Customers are responsible for reviewing their shipping details before completing an order.

14. Delivery to the Provided Address

Orders are generally delivered to the address supplied during checkout.

Depending on the carrier and destination, the package may be left at the address, delivered to an authorized recipient, or handled according to the carrier’s delivery procedures.

Once tracking indicates that a shipment has been successfully delivered, any subsequent delivery dispute may require investigation with the relevant shipping provider.

15. Order Splitting

In some circumstances, items from the same order may be shipped separately.

This can happen when products are processed from different locations or become available at different times.

If an order is divided into multiple shipments, customers may receive separate tracking information where available.

16. Shipping Communication

We may use the contact information provided during checkout to communicate important information about an order, including:

Order confirmation
Shipping updates
Tracking information
Delivery issues
Requests for additional information
Order-related changes or cancellations

Customers should ensure that their email address and other contact information are accurate.

17. Shipping and Refunds

Shipping charges may be treated separately from the product purchase amount when a refund is requested.

Refund eligibility and the treatment of shipping charges depend on the reason for the refund and the circumstances of the order.

For more information, please review our Refund & Cancellation Policy.

18. Changes to This Shipping Policy

Parrots Lovers may update this Shipping & Delivery Policy from time to time to reflect changes in our services, shipping arrangements, business practices, or applicable requirements.

When changes are made, the updated policy will be published on this page along with a revised “Last Updated” date.

19. Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us.

Parrots Lovers
Email: info@parrotslovers.com

When contacting us about an order, please include your name, order number, and relevant shipping details so that we can assist you more efficiently.